West Berkshire Community Hospital

Benham Hill, London Road, Thatcham, England, RG18 3AS
 
2,644 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Phlebotomy Service
3rd May 2024


I was running late due to road works and rang up to let them know they was very understanding and very helpful couldn’t be any more grateful for there service x

Suggested improvements
Nothing at all was overal fantastic

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
3rd May 2024


The physiotherapist was very professional, kind & understanding. I couldn’t fault him.

Suggested improvements
N/a

Staff
Listened to
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Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
3rd May 2024


[name removed] exceeded all expectations!

Suggested improvements
Nothing to add

Staff
Listened to
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Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


The nurse was very attentive and kind

Suggested improvements
Nothing everything was perfect

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


Friendly nurse, put me at ease as she could see I was a bit nervous

Suggested improvements
The screen that calls up patients for blood tests needs to be much clearer, the text that shows names and room is hard to read against the coloured background. Many patients struggled. The text needs to be much larger and more readable. For such a long waiting room you may need more than 1 screen.

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


Good service

Suggested improvements
Nothing

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


The lady on reception was lovely.

Suggested improvements
N/A

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of MSK Physiotherapy - WBCH
2nd May 2024


[name removed] who I saw was extremely informative,knowledgeable,understanding and put my mind at ease and helped very much.

Suggested improvements
All fine

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


The staff taking the blood samples are always kind and considerate, even when under great pressure. In the 7 years of attending on a regular basis I can honestly say they are 1st class.

Suggested improvements
I don't think there is anything significant that could be done better.

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
Review of Phlebotomy Service
2nd May 2024


Blood test check in employees very professional, kind and helpful

Suggested improvements
Free biscuits whilst waiting

Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience
 
 
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